Company Profile: An German Shared Services company operating more than 100 years in the industry. Their products here in the Philippines are personal, household products and crafts like adhesive tapes and notepads.

Position: Japanese Order Fulfilment Team Lead

Location: Taguig City

Industry: German Shared Services Company

Salary: Php 48,000 - 52,000 + LP 

Schedule: Dayshift (8:00 AM - 5:00 PM) 

Work set-up: Temporary work from home 

Benefits: 

• 13th month pay
• 14th month pay
• Government mandated benefits
• Sick leave
• Vacation leave

Recruitment Process: 

• Initial interview
• Second interview
• Final interview
• Language assessment

Responsibilities: 

• Responsible for hiring, training and performance management within their respective team
• Handles or coordinates non-routine or complex requests or issues
• Responsible for ensuring team Key Performance Indicators (KPI) are sustained and taking corrective actions if quality or service issues arise
• Provides oversight to ensure assigned teamwork (queues, tickets, etc.) is completed within Service Level Agreements (SLA) targets
• Responsible for ensuring the team completes all training and compliance requirements in a timely manner

Requirements:

• JLPT N1 - N3 Passer/Level 
• Bachelor’s degree of any related course 
• At least 3 years in a Customer Service Role with preferred experience in order and account management, customer issue resolution, Customer Inquiry Support, Billing, Trade & Compliance, and Supply Chain and Logistics.
• Experience in order entry and order processing, customer service skills, post-order management, supply chain and stakeholder management as well as customer issue resolution.
• With knowledgeable experience using SAP, Salesforce, Microsoft Windows Applications
• Highly proficient in team leadership, coaching and development skills.

Apply now!