• Manages first-line supervisors that are responsible for managing the day-to-day operations of a team of representatives handling customer inquiries and issues.

• Ensures client and corporate service, quality and contribution goals are met. Ensures that financial, metric and associate satisfaction goals are met. 

• Provides leadership and management to associates.

• Provides training and development opportunities for supervisory team. 

• Coaches and mentors team supervisors. 

• Regularly conducts supervisor team meetings.

• Supervises multiple teams for one or more clients.

• Develop and implement sales strategies to drive revenue growth.

• Prepare and present sales reports to senior management.

Please refer to job description.