The Quality Control Technician (QC) is accountable for ensuring that the team achieve established quality metrics. The QC Tech reports to the Operations Manager.

Job Descriptions:

• Drive Quality achievement by coaching agents weekly (group/individual) on improvement opportunities presented by client feedback/updates, client QC feedback, and side by sides (SBS).
• Perform designer job checks as necessary based on designer QC graduation
• Regularly review quality-of-service trends for assigned programs and generate weekly team/designer quality performance report
• Maintain necessary QC documents (i.e. Dispute Tracker, QC Dashboard, Checklists, Q&A Alignment Form)
• Review and file QC error disputes from designers to client · Provide QC-based updates in weekly client alignment meetings
• Escalate quality trends to the attention of the Quality Manager, Team Leader/Lead Agent, or Program Manager, as appropriate
• Generate solar proposals
• Live by and promote the ClearSource Core Values (Customer First, Personal Accountability, Humble Courage, Hungry, Happy and Healthy)

• Candidate must possess a Bachelor's / College Degree in any related field
• Excellent level of verbal and written communication skills
• Good eye to details
• Team player and can easily adopt to new learning
• Knowledge of tools, concepts and methodologies of QA is a plus
• At least 1 year of experience with AutoCAD