Role: Senior Salesforce Technical Consultant

Location: Taguig City, Metro Manila

Hybrid set up (2 days onsite per week)

Thanks for checking out our job opening; we are excited that YOU are interested in learning more about NCC Group.

We are on a mission to make society a safer and more secure place. Our people are the ones who make that possible; a global community of talented individuals working together towards a safer future.

We aim to create an environment where everyone can reach their full potential. We work together, we are brilliantly creative, we embrace difference, and we want you to join in our mission, to make the world safer and more secure.

Take a look at our website here to learn more about why we’re one of the leading global Cyber Security and Risk Mitigation business…

https://www.nccgroup.com/uk/

The Opportunity:

NCC Group are looking for a Senior Salesforce Technical Consultant to join our in-house line of business systems team. We are looking for an experienced and enthusiastic candidate with both a functional and technical understanding of the Salesforce Platform.

Our Senior Salesforce Technical Consultant will be heavily involved in our projects and would be responsible for Salesforce configuration. You will work alongside Business Analysts, a Technical Consultant and a Senior Technical Consultant/Developer to help design, develop, and deploy internal Salesforce projects and BAU changes all while learning and growing your skill set.

Using their expertise, the successful candidate will quickly assimilate our current organisational situation, business processes and supporting applications in order to play a key role in the design and delivery of future Salesforce enhancements. In doing so the successful candidate will be a key player in major projects with multiple departments and stakeholders playing an integral role in our systems transformation programme.

As part of the Salesforce team, you will ensure projects are delivered in line with the company’s development, change and release process.

Role Responsibility:

• Ownership towards the architecture of Salesforce
• Responsible for the deployments for Salesforce using Gitlab and Gearset
• Manage technical design, delivery and testing of integrations and custom extensions Assist with the configuration and customization in different Salesforce offerings including Sales & Service Cloud, Revenue Cloud, Pardot, CPQ Plus, DocuSign and other products.
• Write and maintain functional documentation of customer business requirements and translate into technical requirements.
• Validation of functional and technical design.
• Create profiles, permission sets, custom permissions & implement security/sharing rules at object, field and record level.
• Design custom objects, custom fields, record type-based page layouts, custom tabs
• Knowledge on custom setting, custom metadata Types and custom labels.
• Set up validation rules, approval processes and flows.
• Perform manual and/or automated data entry/data clean-up as required.
• Work on documentation and preparing training materials.
• Provide second line support for Salesforce when required, acting as an escalation route for support teams.
• Working with other system owners of connected systems such as Workday, Pardot, DocuSign, MuleSoft, etc.
• Work with operational teams around the world as required.

Minimum Requirements:

• Salesforce Administrator Certification, preferably Advanced
• Hands-on experience using and implementing Salesforce Sales Cloud, Service Cloud and Revenue Cloud ideally with knowledge of Pardot, DocuSign and CPQ, in addition configuring App Exchange integrations with external solutions.
• Custom Development of Flows
• Experienced using Gearset and Global Gitlab for deployments or other deployment toolsets.
• Demonstrable experience of covering the complete project life cycle, in a structured environment (agile methodology).
• Demonstrable experience of covering the complete project life-cycle, in a structured environment (agile methodology).
• Experience delivering successful application system changes related to Salesforce.
• Demonstrable skill in the following areas:
• Configuration of custom objects, record types, fields, page layouts, formulas, data validation rules, triggers, flows, approval processes, installed packages, APEX and Visualforce

Desirable Requirements:

• Bachelor’s or master’s degree in computer science, Information Technology or equivalent.
• Previous project experience implementing migrated systems to Salesforce from legacy CRM systems.
• Previous project experience with interfaces between multiple systems.
• Previous experience of working across multi-state locations and time zones, within a Company that has experience of mergers and acquisitions.
• Experience in the technology sector, even better in the professional services world is desirable.
• In depth understanding of the underlying processes that business systems support in a production environment.

Behaviours:

• Organisational skills – personal efficiency, time management skills and the ability to prioritize competing demands are key.
• Communication skills – Communicates in written, oral, and presentation formats to best represent and express user and organisational requirements to audiences up to mid-level management.
• Working as part of a Team – Emotional intelligence, the ability to build relationships and collaborate with others is vital. Encourages and maintains a sense of fun.
• Adaptability and Agility – Confident managing activities across more than one project simultaneously. Able to adjust to the unexpected, intelligently and calmly assessing impact and options. Comfortable working in a fast-paced, dynamic environment with cross-functional teams both internally and externally.
• Role model & ethical practice – As a member of the team, you will be expected to demonstrate and lead on the values, initiatives and culture of the organisation

Why NCC Group?

At NCC Group, our mission is to create a more secure digital future. That mission underpins everything we do, from our work with our incredible clients to groundbreaking research shaping our industry. Our teams' partner with clients across a multitude of industries, delving into, securing new products, and emerging technologies, as well as solving complex security problems. As global leaders in cyber and escrow, NCC Group is a people-powered business seeking the next group of brilliant minds to join our ranks.

Our colleagues are our greatest asset, and NCC Group is committed to providing an inclusive and supportive work environment that fosters creativity, collaboration, authenticity, and accountability. We want colleagues to put down roots at NCC Group, and we offer a comprehensive benefits package, as well as opportunities for learning and development and career growth. We believe our people are at their brilliant best when they feel bolstered in all aspects of their well-being, and we offer wellness programs and flexible working arrangements to provide that vital support.

About your application

We review every application received and will get in touch if your skills and experience match what we’re looking for. If you don’t hear back from us within 10 days, please don’t be too disappointed – we may keep your CV on our database for any future vacancies and we would encourage you to keep an eye on our career opportunities as there may be other suitable roles.

If you do not want us to retain your details, please email [email protected]. All personal data is held in accordance with the NCC Group Privacy Policy. We are committed to diversity and flexibility in the workplace. If you require any reasonable adjustments to support you during the application process, please tell us at any stage.

Please note that this role involves mandatory pre-employment background checks due to the nature of the work NCC Group does. To apply, you must be willing and able to undergo the vetting process.

Please refer to job description.